Merchant Account Support

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What equipment will I need to process credit cards?

What is ICVerify?

What do I doif the primary language for my business is not English?

Can I receive online support for my merchant account?

What tech support is available to help merchants?

How do I use credit card processing software?

Can I obtain information about my merchant account by phone?

What equipment will I need to process credit cards?
Your merchant account is more than numbers on a spreadsheet -- in many cases, it also includes purchasing or leasing equipment that helps you process sales. Whether you need a debit-card PINpad attached to your register, a full-scale card and check terminal/printer, or a wireless solution to let you process sales virtually anywhere, your First Data Independent Sales representative can help you select the equipment you need to keep sales flowing into your business. Back to the Top

What is ICVerify?
If your business is running on Windows or your ECR is PC-based, one of the best software solutions for payment processing is ICVerify. No matter the form of payment you accept -- from credit cards to checks to gift cards -- ICVerify has the capabilities to make a smooth transaction in person, from a mail order or on the phone. If your business is growing, research ICVerify because it supports many types of payment processes. If you've only been accepting cash and checks, but want to expand into the credit and debit world, install ICVerify. As you grow, you won't have to change software or make any upgrades. The software is prepared to take on the additional transaction processes. Back to the Top

What do I do if the primary language for my business is not English?
If you or key members of your staff are more comfortable in a language other than English, First Data Independent Sales is available to help. The company's merchant support representatives help customers 24 hours a day in more than 140 languages and dialects. These representatives can help by explaining account statements, answering questions about rates, fees and chargebacks, or help locate a missing deposit. Back to the Top

Can I receive online support for my merchant account?
First Data Independent Sales merchant account holders have 24-hour access to mymerchantoffice.com, the company's online merchant support portal. On this site, you can

• View and order monthly statements
• Reconcile deposits
• View detailed reports of chargeback and retrieval histories
• Ask questions via e-mail Back to the Top
  
  
  

What tech support is available to help merchants?
First Data Independent Sales customers have the opportunity to join the First Data Independent Sales Merchant Club, which offers benefits including free point-of-sale supplies and extended warranties on equipment. In addition, all merchants have access to the POS Help Desk, available 24 hours a day, 7 days a week to help troubleshoot equipment and connection issues. If necessary, merchant support representatives can send out replacement equipment the following day. Back to the Top

How do I use credit card processing software?
Today's secure payment systems can be operated from your personal computer, allowing you to track revenue flexibly using a tool you already know how to operate. You can even use PCs as point-of-sale registers, using products such as ICVerify for Windows or PC Charge Pro. Credit card processing software is easy to install on virtually all PCs, and can handle multiple users while processing credit cards, debit cards, gift cards, checks and more. Back to the Top

Can I obtain information about my merchant account by phone?
Merchants who find it more convenient to use the phone than the Internet can access information about their First Data Independent Sales accounts by phone. In addition to its merchant customer-service hotline, First Data Independent Sales maintains a 24-hour automated system which allows merchants to order statements, hear their deposit history, connect to the voice authorization center, and request faxed or mailed reports. Back to the Top